A little clarity, a lot of care
Your gifting questions,
answered.
Everything you need to plan a thoughtful surprise. For help with a specific gift or address, our team is a WhatsApp message away.
What can I send with Smilee?
Explore flowers, cakes, chocolates, mithai, personalised gifts and gift combinations for birthdays, anniversaries and other celebrations.
Can I order from outside Pakistan?
Yes. You can place an order for a recipient in Pakistan. Enter the recipient’s complete delivery address and reachable phone number, and use your own contact details for order updates.
Which cities do you deliver to?
Our delivery coverage includes Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot, Peshawar, Hyderabad, Sargodha, Bahawalpur, Sahiwal, Sheikhupura, Jhelum, Gujrat, Abbottabad, Mardan, Mansehra, Sukkur, Larkana, Mirpur AJK, Muzaffarabad, Quetta and Rahim Yar Khan, with additional supported areas in Azad Kashmir. Availability varies by gift and exact locality; contact us to check your address.
Can you arrange same-day, midnight or timed delivery?
These services may be available for selected gifts in major cities. Please confirm your city, product and date with us before ordering an urgent or timed surprise. Busy celebration dates and personalised items may need extra preparation time.
How much is delivery?
Standard delivery is Rs. 500 for regular supported areas and Rs. 1,500 for listed side areas and selected cities. View our Delivery Cities & Charges guide for the exact area rules. The applicable charge is calculated at checkout.
Can I include a personal message or customise a gift?
Share your message and check the product’s available personalisation options. Please check spellings, names and dates carefully before placing your order. For a special request, contact us first.
How can I pay?
Use a payment method available at checkout. For help with payment instructions, visit our Payment Details page or contact Smilee. For a surprise gift, arrange payment yourself rather than asking the recipient to pay.
How do I check my order?
Keep your order number and order email. You can use Order Tracking or contact us on WhatsApp with your order number. Please also check your email spam folder for order messages.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. Preparation status, personalisation and delivery scheduling can affect what is possible. Please see our Order Policy and Refund and Returns Policy for the applicable terms.
What if something is wrong with my gift?
Please contact us promptly with your order number, a clear description and photos of the issue. Perishable gifts require especially prompt reporting. Our team will review the issue under the applicable order and returns policies.
How can I speak to the Smilee team?
Call or WhatsApp 0308-4466622, or email smilee.sale@gmail.com. Include your delivery city and order number, if you have one.