Customer care
Order policy
Please contact Smilee with your order number and clear photos if there is a problem with your gift.
Cancellations & refunds
If an order has not been prepared, cancellation at least 24 hours before delivery qualifies for a 100% refund. Later cancellation of an unprepared order qualifies for a 50% refund. Prepared and personalised items cannot be cancelled once preparation has started. Please allow up to 7 working days for an approved refund.
Fresh flowers, cakes, fruit & food
Report freshness concerns within 2 hours of delivery. Do not consume or use the item. Our team may inspect it, and a valid quality complaint will be resolved with a replacement.
Incorrect or damaged gifts
Report an incorrect item within 24 hours. For a damaged item or a replacement request, contact us within 5 hours. Keep the item and packaging for review. Accepted replacement claims are targeted within 3 working hours, subject to coordination with our team. Minor colour and slight size variations are not treated as defects.
Exchanges before preparation
An exchange can be requested at least 24 hours ahead if the order has not been prepared. Same-day orders are not eligible for exchange.
Contact customer care
0308-4466622 · smilee.sale@gmail.com