Terms & conditions

Please review these terms, product details and delivery information before placing your order.

Orders & payment

An order number records your request. Fulfilment depends on payment verification, product availability, the delivery area and the requested date. Please check your confirmation and tell us promptly if any details need correcting. Use only the payment options or instructions confirmed by Smilee.

Delivery details

Provide an accurate recipient name, phone number and complete address. Our delivery team may contact the recipient to locate the address. Incorrect details, an unavailable recipient or a requested location change may delay delivery and require an additional delivery charge.

Dates & presentation

Same-day, scheduled, midnight and specific-time services depend on the city, product and preparation capacity. Exact times may not be available on peak occasions. Handmade gifts, flowers and food may have minor differences in colour, decoration or packaging. Contact us before ordering if a particular component is essential.

Changes, complaints & refunds

The Returns & Refunds Policy sets out cancellation percentages, notice requirements and complaint windows. Please read it before ordering, especially for personalised and perishable gifts. Changes are confirmed by our team and may affect the order total.

Personalised content

Please check names, spelling, messages and photographs before submitting them. You are responsible for having permission to use any content you provide. Do not upload unlawful, abusive or infringing material, malicious files, or attempt unauthorised access to the website.

External services & your information

Payment providers and linked external websites have their own terms. Read our Privacy Policy to understand how information is used for orders and delivery.

Help with your order

Contact smilee.sale@gmail.com or 0308-4466622 on WhatsApp with your order number. These terms do not remove rights that cannot be excluded under applicable law.